IMPROVING THE
PATIENT EXPERIENCE

Pediatric Surgery Centers.

Tenet Health, a national healthcare service company
approached atLarge to help them better understand
the patients they were serving and enhance the
visibility of the pediatric practice in their target
audience’s eyes. 

SERVICES
  • Competitive Strategy
  • Journey Mapping
  • Brand Development
  • Web Services
  • Video
  • Photography
PSC Mac and iPhones

Putting Patients First.

Solution

After extensive journey mapping, we were able to hone in on critical areas where the patient experience wasn’t aligned with the intent of the practice. With this discovery, we were able to recommend a series of improvements to both the in-person and digital experiences, from a patient perspective. From overhauling the brand, to introducing a new face for the experience, we were able to dramatically transform the emotional journey patients experienced when it came to pediatric services.

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